Yotpo SMSBump Status

All Systems Operational

Shopify Application Operational

BigCommerce Operational

Web Application Operational

SMS Delivery Operational

MMS Delivery Operational

Email Delivery Operational

Automated Messaging Operational

Campaign Messaging Operational

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2022

No incidents reported today.

Dec 6, 2022

Delays navigating SMS Analytics Overview

Resolved - This incident has been resolved. Our team has confirmed that no data was impacted during this time.

YotpoSMSBump Team.
Dec 6, 19:14 UTC

Investigating - The SMSBump Application is currently experiencing performance degradation on the apps analytics page. The impact includes loading delays when navigating the Analytics Overview within the application.

We apologize for any inconvenience and will provide an update as soon as we have further details,

YotpoSMSBump Team.
Dec 6, 18:36 UTC

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Email Campaigns - Revenue Attribution

Resolved - This incident has been resolved. Our team have confirmed that the backfill of data has completed successfully.
Nov 28, 07:38 UTC

Update - Our R&D team applied an optimisation on processing events related to email revenue, in addition the team are currently completing a backfill activity to ensure that data is populated across the campaigns.

A further update will be provided once we have confirmation that the data repopulation has been completed.

If you have any questions, please reach out to our Support Team.
Nov 28, 05:40 UTC

Update - We are continuing to work on a fix for this issue.
Nov 28, 05:37 UTC

Identified - We would like to provide an update to our users that due to the BFCM volumes you may see a delay in revenue attribution on your email campaigns sent since 11/25 and your campaign revenue attribution may appear lower than previously sent campaigns, Please be assured our R&D Teams are working to ensure that we can provide the most accurate data as soon as possible, if you have any questions please reach out to our support team.
Nov 26, 19:31 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Application Performance Issues

Resolved - This incident has been resolved.
Nov 23, 19:37 UTC

Identified - The Yotpo Application is currently experiencing performance degradation due to an outage experienced by a 3rd Party service provider, performance impact includes loading delays, failure to load certain modules such as flows, analytics and slow response when navigating within the application.

The 3rd party provider has been engaged and our team are currently working on mitigating impact whilst we await a resolution of the issue and an update from our 3rd Party.

We apologise for any inconvenience and will provide an update as soon as we have further details,

YotpoSMSBump Team.
Nov 23, 17:19 UTC

Static discounts created in Shopify may not appear in your Yotpo SMSBump Admin

Resolved - This incident has been resolved.
Nov 23, 13:05 UTC

Update - We are continuing to work on a fix for this issue.
Nov 23, 13:03 UTC

Identified - Overall Description of the issue and Affected Services:
Static discounts created in Shopify may not appear in your Yotpo SMSBump Admin.

Business Impact:
Static discounts that you have created in Shopify might not appear when trying to add them to your flows or campaigns.

If you are unable to locate your static discount in Yotpo SMSBump, please check if the discount has expired within Shopify, if it expired, please try to reactivate it or create a new valid static discount.

Start time:
November 5, 2022 - 17:30 [UTC].

We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter.

The Yotpo Support Team.
Nov 23, 09:32 UTC